Coronavirus Office Procedures

Updated January 6, 2021

Dear Summit clients, families, and community partners:

We hope this letter finds you and your family safe and well. In light of the many challenges posed by COVID-19, we at Summit remain committed to providing our clients and families with excellent mental health services that are both safe and accessible. While the vast majority of therapy sessions will continue to be provided via Telehealth, we anticipate a gradual increase in face-to-face sessions as statewide restrictions begin to lift. It is essential that we maintain a safe, responsible, and phased approach to this transition.

Due to the ongoing concerns surrounding COVID-19, we have put extra protocols in place to keep you and our Team safe during this time. Please review the items listed below prior to your next appointment.

  • If you have a fever, cough, or any COVID-19 symptoms or have come into contact with anyone who has tested positive for or been diagnosed as having COVID-19, please call us to reschedule your face-to-face appointment at any time. There will be no cancellation or late fees imposed.

Clinicians can be contacted directly by email or phone to schedule, cancel, or reschedule an appointment. If you are unable to reach your clinician, please contact Christi Hancock at or (804) 562-6557, extension 710.

  • Please minimize the number of people in the office and abide by social distancing guidelines. We ask that all adult patients enter the office alone when possible. We ask children and teens to be accompanied by one adult when possible. Note: The Kids’ Activity Room will be closed until further notice.
  • Clients should bring their own mask to wear while in the Waiting Area.
  • Please arrive on time for your appointment to minimize extra time spent in the Waiting Area. If arriving early, please plan to stay in your car until the time of your scheduled session.

Lastly, we will continue our enhanced sanitation practices during this time. Summit’s operating status will be fully informed by the CDC’s recommendations and those on the state and local levels.

Thank you for your continued support and partnership during this unprecedented situation.


Matt Bitsko, Ph.D.
Founder and Director, Summit Emotional Health